Privacy Policy

1Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information

• Full name
• Email address
• WhatsApp or phone number
• Other contact information you voluntarily provide

Health and Fitness Information

When you apply for a pain assessment or use our coaching services, you may voluntarily share information such as:

• Your pain history and affected body areas
• Previous injuries or physical limitations
• Movement, posture, and fitness-related information
• Previous treatments or exercise experience
• Your health, fitness, and wellness goals

This information helps us understand your requirements and develop personalised coaching recommendations.

Technical Information

We may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent on our website
• Referral sources and general website usage information

2How We Use Your Information

We use the information collected for the following purposes:

• To review and respond to pain assessment applications.
• To contact you regarding your assessment or consultation.
• To provide personalised fitness, movement, and pain-management coaching.
• To communicate through email, phone, or WhatsApp.
• To process bookings and payments.
• To provide customer support and respond to enquiries.
• To improve our website, services, and user experience.
• To measure advertising performance and understand how visitors interact with our website.
• To comply with applicable legal and regulatory requirements.

We will only use your personal information for legitimate business purposes and in accordance with this Privacy Policy.

3Meta Advertising, Facebook Pixel and Tracking Technologies

We may use Meta advertising technologies, including the Meta Pixel and related tools, to measure advertising performance, understand website interactions, and improve our Facebook and Instagram advertising campaigns.

These technologies may collect certain information, such as:

• Website visits and page interactions.
• Browser and device information.
• Referral information.
• Advertising and conversion events.

Meta may process information collected through these technologies in accordance with its own privacy policies.

We do not intend to send sensitive health information, such as pain histories, symptoms, or medical details, to Meta advertising platforms.

You can learn more about how Meta handles information here: https://www.facebook.com/privacy/policy/

4Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and measure advertising performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

5Sharing of Your Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted third-party service providers when necessary to operate our business and provide our services, including:

• Payment providers: To process payments and bookings securely, including Razorpay.
• Communication providers: To communicate with you through email, phone, and WhatsApp.
• Advertising and analytics providers: To measure website performance and advertising effectiveness, including Meta.
• Website hosting and technical providers: To maintain and operate our website and protect its functionality.

These providers may process information on our behalf or independently under their applicable privacy policies and terms.

We may also disclose information when required by law, regulation, legal proceedings, or to protect our legitimate rights and interests.

6How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

Although we make reasonable efforts to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

8Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain types of data processing.
• Request information about how your personal information is used.

To exercise these rights, please contact us using the details provided in the Contact Us section.

9Third-Party Websites and Services

Our website may contain links to third-party websites and services, including payment platforms and social media platforms.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy policies before sharing personal information.

10Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent where required by applicable law.

If we become aware that we have collected personal information from a child in violation of applicable requirements, we will take reasonable steps to delete that information.

11International Data Transfers

Our online coaching services may be accessed by individuals from different countries. Your information may therefore be processed or stored in locations outside your country of residence through our service providers.

Where applicable, we take reasonable steps to ensure that such processing complies with relevant data protection requirements.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with a revised effective date. We encourage visitors to review this page periodically.

13Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to request access, correction, or deletion of your data, please contact us:

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.